Front Office Manager

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Sheraton Athlone Hotel.

The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As Front Office Manager at the Sheraton Athlone Hotel, you will report directly to the General Manager and serve as the driving force behind our guest-facing operations.

In this pivotal leadership role, you will inspire and guide a dedicated Front Office team to deliver exceptional, memorable experiences that embody the warmth and professionalism synonymous with the Sheraton and Marriott brands.

You will oversee all aspects of Front Desk operations, from guest arrival through departure, ensuring every touchpoint reflects our commitment to service excellence.

Your responsibilities will include strategic planning, operational oversight, and continuous team development, all while maintaining the highest standards of efficiency and brand compliance.

Key responsibilities include:
Lead, mentor, and develop the Front Desk team through effective coaching, training, and performance management
Plan and execute daily Front Office operations in full alignment with Marriott SOPs and Sheraton brand standards
Drive implementation of Marriott Bonvoy initiatives and service innovations within your department
Optimize guest satisfaction scores through refined arrival, departure, and reservation management procedures
Proactively enhance revenue through strategic promotion of hotel facilities, local attractions, and targeted upselling
Partner closely with Housekeeping to ensure seamless room readiness, allocation, and turnover
Participate actively in Head of Department meetings and daily operational briefings, contributing strategic insights
Oversee end-to-end recruitment, onboarding, and continuous professional development of team members
Maintain meticulous administrative systems, documentation, and filing processes to support operational excellence

We are seeking an accomplished hospitality professional who combines operational expertise with genuine passion for guest service and team leadership.

The ideal candidate will bring:

Essential Experience:
Minimum 1 year at Assistant Front Office Manager level (or equivalent supervisory role) within a comparable hotel property
Demonstrable experience within international hotel chains, preferably Marriott International brands
Proven track record of leading teams and driving measurable improvements in guest satisfaction

Technical Competencies:
Advanced proficiency in Front Office Systems, with Opera PMS experience highly preferred
Strong working knowledge of reservations platforms, channel management, and revenue optimization principles
Competency in Microsoft Office Suite and hotel operational reporting tools

Core Skills:
Exceptional verbal and written communication skills in English
Outstanding organizational abilities with keen attention to detail
Strong interpersonal skills with natural ability to build rapport with guests and colleagues
Solution-focused mindset with proven ability to handle challenges calmly and professionally
Flexibility to work varied shifts including evenings, weekends, and holidays as operational needs require

Personal Attributes:
Professional demeanor with polished presentation
Energetic, hands-on leadership style
Commitment to fostering a positive, inclusive team culture
Passion for hospitality excellence and continuous improvement

We recognise that exceptional talent deserves exceptional rewards.

As a valued member of the Sheraton Athlone Hotel team, you will enjoy a comprehensive benefits package designed to support your wellbeing, career growth, and work-life balance:

Compensation:
Competitive salary commensurate with experience
Performance-based incentives and recognition programmes

Wellness & Lifestyle:
Complimentary membership to our on-site Leisure Club facilities
Exclusive discounted rates at our luxurious Spa
Free secure car parking while on shift
Meals provided during all shifts

Travel & Hospitality Perks:
Preferential accommodation rates across all Hodson Bay Group properties
Marriott Explore Rate: Enjoy significantly discounted stays at 9,500+ Marriott International hotels across 144 countries worldwide
Friends and family discount eligibility

Recognition & Development:
Manager of the Quarter awards and recognition initiatives
Ongoing training and professional development opportunities
Clear career progression pathways within Marriott International and Hodson Bay Group
Access to Marriott's global learning and development platform

Work Environment:
Active Health & Wellness Club membership, promoting team camaraderie and work-life balance
Supportive, inclusive workplace culture with regular team events and activities
Collaborative environment working alongside passionate hospitality professionals

This company is an equal opportunity employer.

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Required Skill Profession

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